Membership Terms and Conditions

These terms and conditions outline important information about becoming a Humming Puppy member. Please be sure to read this document mindfully before you join and if you have any questions please be sure to ask us prior to agreeing to these terms.

The terms of this agreement nullify anything that you may have been told by anyone. If you have been told anything different to what is contained in this document then you should discuss this with us before agreeing to these terms.

The terms and conditions of our studios may change from time to time and you will always be able to see the most up to date terms and conditions via our website www.hummingpuppy.com

 

1. Membership agreement

- When you purchase a membership or service from us you agree to all the terms and conditions of this agreement.
- You agree that the information contained in this agreement outlines a complete agreement between you and us.
- If any part of this agreement becomes invalid or discontinued you agree that the remaining parts will continue to be valid.
- If Humming Puppy does not enforce its rights under this agreement that does not mean that we are waiving those rights. Our rights under this agreement may still be enforced.

2. Class Bookings and Cancellations

- We highly recommend that you pre book your classes online to reserve your mat.
- Our booking schedule opens up 30 days in advance.
- If you pre book a class and fail to attend a booked class you may be debited a $10 no-show fee or a class may deducted from your account.
- Cancellations can be made up to 4 hours prior to the start of your class, to avoid a no show fee.

3. Introductory offers

- The intro offer is valid for 12 months from the date of purchase.
- Our intro offer is available for use by one person only and is non transferrable.
- The intro offer will activate when you book into your first class.
- Intro passes cannot be suspended.

4. Class packs

- Class packs will expire 6 months after the date of purchase OR as indicated on the website.
- Class packs are non transferrable.

5. Pay as you go monthly membership

- Pay as you go monthly memberships activate from the date of purchase.
- Pay as you go monthly memberships are non transferrable, non refundable and no suspensions are allowed.

6. Direct debit memberships

- Whilst on Direct Debit you are able to book in advance of your payments being deducted (within our 30 day scheduling period), however this is only possible once your “initial” payment has been deducted.
- Payments will show on your bank/credit card statements as “Ezidebit Newstead” and NOT as “Humming Puppy”.
- If you choose to use a credit card for payment then please note that the name on the card must match the name on your account or the payment will be rejected.
- A dishonor fee of $11.90 will be charged to you by Ezidebit for any payments that are unable to be processed.
- We reserve the right to charge reasonable administration fees for students who’s payments fail on a regular basis.
- We reserve the right to terminate direct debit memberships for students who fail to respond to correspondence from us regarding failed payments.

6.1 Cooling off period

- You may cancel your contract at any time with 7 days written notice to your regular studio and this can be given to us via email or in person at the studio.  Please be sure to understand that certain promotional memberships or purchases may extend this cooling off period and or the cooling off period may not apply.
- If you choose to cancel under this clause you will be refunded 80% of the amount paid.
- Refunds will be made via EFT or bank transfer within 10 business days. No cash refunds will be issued.

6.2. Transferring Your Membership

- You can transfer your direct debit membership to another person, at any time.
- An administration fee of $50 will apply to all transfer requests.

6.3 Membership suspensions

- You are able to suspend your membership for up to 3 months/90days for all 12-month direct debit commitments. Please be sure to understand that certain promotional memberships or purchases may differ and or suspension periods may not apply.
- A minimum of one weeks written notice must be given either in the studio or via email to your regular studio.
- Members who find that they are unable to attend and utilize their membership for temporary reasons due to injury or illness are able to suspend their memberships for up to 30days/one month maximum.
- Please also note that suspending your account will change the date that money is deducted from your bank account/credit card to be that of the day that your account is reinstated.
- Reasonable administration charges may apply to all suspensions requests.
- It is your responsibility to ensure that your membership details are accurate and up to date including all contact details and your nominated bank or credit card details for payments.

6.4. Membership terminations

- A minimum of one weeks written notice must be given either in the studio or via email to your regular studio.
- A reasonable administration fee may be applied to all termination requests processed.
- Pay as you go monthly memberships cannot be refunded.
- Should you find that you are unable to continue your membership due to illness or injury we will terminate your membership with immediate effect with a valid medical certificate.

7. Access to the studios

- Members must be 14 years old to attend classes.
- For student who are over 14 years and under 18 years a signed consent form must be provided from a parent or legal guardian prior to attending classes.
- It is recommended that if you are under 18 years of age that you seek medical advice prior to undergoing any classes to ensure that yoga is the right exercise for you.
- Lockers are provided for you at our studios and you agree that you leave your valuables at your own risk. Lockers are not to be used to store personal belongings when you are not in the studio. Any lockers that are left locked over night will have all belongings removed.
- Please be sure that you are wearing suitable attire for your classes and that no shoes or glass waters bottles are taken into the shala itself.
- Any belongings left behind will be keep in lost property by the studios for a maximum of 1 week after which time they will be given to charity.

8. Use of studio facilities

- It is your responsibility to use our equipment and facilities with respect and care. If you are unsure of how to use anything please let a staff member know.
- It is our right to remove or replace any equipment.
- We reserve the right to change, cancel or delete classes from our schedule at our discretion without notice.
- We reserve the right to close the studio for periods of refurbishment or holiday periods. If we decide to close the studio for more than 4 consecutive days you may request an extension on your membership without penalty.
- Memberships fees will not be reduced if we decide to close the studio for periods of refurbishment or holiday’s for up to 4 days.

9. Medical or physical conditions

- It is your responsibility to let us know if you have any medical or physical conditions that may affect your practise.
- It is your responsibility to ensure that you have permission from your doctor or treating practitioner to participate in our classes.
- By agreeing to these terms you accept that you have no detrimental medical or physical conditions that you are not aware of that may prevent you from participating in our classes.
- If your medical or physical condition changes after joining it is your responsibility to let us know.
- You accept that we are not medical practitioners and cannot give you any advice on your medical condition and your ability to participate in our classes.

10. Release

- You acknowledge that you have agreed to the liability waiver that was provided to you upon your initial sign up to our studio.
- You agree that practicing with us involves a risk of minor and major injury, soft tissue injury, broken bones and joint injuries and that you practise at your own risk.
- You agree to practise safely and that you will ask for assistance when needed.
- You agree that we will not be liable for any personal items that are damaged, lost or stolen.
- You agree that we are not responsible or liable for any parking fines incurred while you are participating in classes.
- You agree that you will liable for costs of repairs and replacement of equipment damaged by yourself to any of our equipment.

11. Violation of rules and regulations

- It is our right to change or vary the above terms and conditions and our policies from time to time.
- Any violation of our terms gives us the right to terminate your membership effective immediately at our discretion.
- We reserve the right to refuse entry to anyone into the studio or to classes for any reason including members.
- We reserve the right to cancel, terminate or suspend memberships or access to the studio to any student who breeches the above terms and conditions without warning or notice.

12. Code of practise

- We adhere to the VIC and NSW codes of practise if required a copy of the summary will be provided.